FAQs

1.       Which store should I be using? 

To ensure we prioritise cost and sustainability we are operating two stores, one for the Americas region and one for the EMEA and APAC region. From our central page, please select the store based on where you plan to ship the item to. E.g. if you are based in Germany and purchasing for yourself, please use the international store. If you are based in Germany and purchasing for a colleague based in the US, please use the Americas store. 

2.       Who can purchase from the Strada Store? 

The Strada Store is exclusively for Strada employees.  

3.       Will more items be added to the store? 

Yes! We’re excited to launch the store with items that have been highly requested, and those that we know are popular. As we gather feedback on the items, their quality, pricing, durability, and functionality, as well as additional items you would like to see, we will expand the range of products offered.  

4.       Does the store ship globally? 

Yes! We currently have an inventory warehouse in the US, Netherlands and UK that will ship globally.  

5.       Do I need to create an account? 

As the store is reserved for the use of Strada employees only, all employees will need to create an account using their Strada email address before accessing the store.  

6.       Are taxes already included in the price? 

Yes, all taxes and customs charges are already accounted for in the item price. The only cost added at checkout will be the shipping charge.  

7.       Can I buy a gift voucher? 

Yes, we encourage all employees to use the store for employee rewards and celebrations where possible. E-gift cards are available for purchase on the store. Please ensure all spend is budgeted.  

8.       Do new employees receive a welcome kit? 

We are excited to share that starting January 1^st, 2025 all new Strada employees will receive a welcome kit. The kit will include a backpack, water bottle, notepad, pen, and welcome note. This is an exciting development for Strada as a brand and we are delighted to offer this as a new 2025 initiative to generate additional excitement for new employees. 

9.       Who can I contact with feedback about the store? 

Please use the feedback form on the website to submit feedback or ideas to improve the Strada Store experience. We also welcome your ideas for new products you’d like to see on the store. This is our initial launch, and we look forward to growing the store together! 

10.  Can I buy large quantities of items for events, office or client initiatives? 

Yes, please use the ‘Events’ category in the Strada Store to order items in larger quantities. These items will have a minimum order quantity that must be met. Please ensure all spend is accounted for within your own budget. For signage such as banners and backdrops, the International store will allow you to choose from the options shown to order and keep or work with them to create something bespoke for your event. The Americas store will have the ability to rent branded signage from the store and create new signage for your bespoke event.  

11.  Can I buy a client items from the store? 

Yes, please ensure you purchase the items yourself and ship to the client. Do not share the store link with clients. All spend must be budgeted.  

12.  Can I use the store for rewards? 

Yes, the store is a great way to reward colleagues for going over and above. Please ensure the spend is accounted for within your departmental reward budget.  

13.  How long will it take to receive my order? 

Shipping times depend on the destination you are shipping to and if the item is currently in inventory or on demand. On average shipping can take from 5-15 days. Shipping time will be estimated upon checkout. 

14.  Can an item be exchanged or returned? 

Once store items have been logoed/branded they cannot be returned, however if there is an issue with the item you received, please reach out to the stores contact for assistance. You can find the contact details on the Strada Store website. 

15.  Who can I contact with help on my order? 

Please use the ‘contact us’ form on the website for any order support.  

16.  Are there sustainability or ethical sourcing initiatives for the products? 

We heard from employees that quality and price were the most important factors in selecting products, however we have also prioritised sustainability. The partner we are working with has a three-factor standard procedure in place to ensure items are recyclable, ethically produced with fair work practices and of a high quality.